The Change Request Form is a formally submitted artifact that is used to track all requests (including new features, enhancement requests, defects, changed requirements, etc.) along with related status information throughout the project lifecycle. All change history will be maintained with the CR, including all state changes along with dates and reasons for the change. This information will be available for any repeat reviews and for final closing. An example Change Request Form is provided in Artifact: Change Requests.
If a CR is suspected by the CCB of being a Duplicate or Rejected as an invalid request (e.g., operator error, not reproducible, the way it works, etc.), a delegate of the CCB is assigned to confirm the duplicate or rejected CR and to gather more information from the submitter, if necessary.
If insufficient data exists to confirm the validity of a Rejected or Duplicate CR, The owner automatically gets changed to the submitter who is notified to provide more data (More Info).
Based on the results of the investigation, one of the following should occur:
Typical states that a Change Request may pass through are shown in Concepts: Change Request Management)